Service intervention management system
Service interventionsunder control
- Real-time updates via Socket.IO
- Role-based access for admins, coordinators, and technicians
- SLA tracking and automated escalations
Everything you need
A complete toolkit for field intervention management.
Fault Reporting
Anonymous or authenticated fault reporting with categories and location capture.
Dispatch
Coordinator workflow for prioritizing work and assigning the right team.
Interventions
Status tracking, intervention history, and audit trail visibility.
Assignments
Manual and automatic technician assignments with workload balancing.
Reports
Performance reviews, SLA compliance, and operational statistics.
Administration
User management, company separation, and SLA rules.